Monday, July 19, 2010 @ 12:39 PM EST

The intermittent connectivity issues with webmail have been resolved.

Monday, July 19, 2010 @ 12:21 PM EST

There are connectivity issues with webmail at the moment. We are working to correct this as quickly as possible and we apologize for the inconvenience.

Monday, January 25, 2010 @ 2:33 PM EST

The problem was due to a mis-configuration on the server. All services have been restored. We apologize for the inconvenience.

Monday, January 25, 2010 @ 2:25 PM EST

We are currently experiencing a probllem with one of our Rackspace servers. Not all users are affected. We are looking into this and will post an update shortly.

Friday, December 18, 2009 @ 5:42 PM EST

The connectivity problems have been resolved. You may experience some slowness for the next little while as queued mail is handled.

Friday, December 18, 2009 @ 4:51 PM EST

We are currently experiencing connectivity problems with our mail servers. Not all users are affected. We are looking into this and will post an update shortly.

Monday, March 9, 2009 @ 4:52 PM EST

The issues causing delays for incoming email are resolved and things are now back to normal.

Monday, March 9, 2009 @ 1:03 PM EST

Delays of up to an hour may be experienced for incoming email. We are working to resolve this issue and will post an update when the problem is corrected.

Wednesday, November 12, 2008 @ 04:02:23 PM EST

Our co-location facility, Rackspace, is moving our web and database servers to a new location in their datacentre and will be powering things down at 12:30 AM this Sunday. Downtime is estimated at 30 minutes. Email service will not be affected.

Monday, April 28, 2008 @ 02:42:18 PM EST

The problems with email connectivity have been corrected. Service is now back to normal.

Monday, April 28, 2008 @ 01:32:15 PM EST

A connectivity issue that was causing problems has been corrected, but the backlog of requests will take some time to clear up. Users may still find webmail to be very slow and outgoing messages may be delayed up to 15 minutes.

Monday, April 28, 2008 @ 01:03:56 PM EST

Some users may experience slowdowns when accessing email via Webmail, POP3, and IMAP. Internal server errors may also be encountered when using webmail. We are working to resolve this issue quickly. Our appologies for the inconvenience.

Sunday, December 9, 2007 @ 11:58:25 PM EST

The server's hard disk has been replaced and the web server is back online. Our appologies for the downtime.

Sunday, December 9, 2007 @ 5:21:13 PM EST

The issues with the primary hard disk in one of our web servers that were identified 2 weeks ago are persisting. While the server is still working normally, we feel it's best to be proactive and replace the disk att an off-peak hour. We will be replacing the drive tonight begining at 10PM. Estimated downtime is 2 hours. We will post again when the server is back online. This will not affect all customers and email service will not be interrupted.

Wednesday, November 28, 2007 @ 12:42 PM EST

The primary hard disk in one of our web servers is showing signs of an imminent failure. We're hoping it will make it through the day so we can do one final backup after business hours tonight and then replace the disk. Contact us if you're experiencing problems. Email service will not be affected.

Wednesday, October 31, 2007 @ 7:51 PM EST

The server issues have been resolved and things are back to normal. Sorry for the downtime. Happy Halloween!

Wednesday, October 31, 2007 @ 6:35 PM EST

A hardware failure is causing downtime for some customers. The motherboard in one of our servers has failed and we are currently moving the disk drives to a new chassis. An update will be posted here when the server is back online.

Wednesday, August 15, 2007 @ 4:36 PM EST

The problem which was causing delays when sending email has been resolved.

Wednesday, August 15, 2007 @ 12:32 PM EST

Delays may be experienced when sending email, as well as errors while trying to send. We are working to resolve this issue and will post an update when the problem is corrected.

We've finished moving over to a new server. The new server is still located at Rackspace and will provide the same reliable connectivity and excellent up-time ... plus it's brand new so we shouldn't have any hardware problems for years to come.

Now that the new server is fully configured, a complete backup is going to be performed on Friday, August 10 from 12 AM to 4AM. If the drive ever crashes, we will be able to quickly replace it, upload the most recent copy of your site, and be back in action quickly. The server must be taken off-line to perform this backup. Email service will not be affected. We appologize for the downtime, but feel that this is a necessary precaution to ensure reliable service.

Monday, June 4, 2007 @ 11:49 PM EST

The connection issues from this afternoon have been resolved. Sorry for the inconvenience. The problem was caused by a chain of outages with major internet service providers which began last Friday and continued over the weekend, causing a massive backlog of requests which queued on the mail servers. We've taken steps to ensure the load balancers will be able to handle this kind of a situation in the future.

Monday, June 4, 2007 @ 4:36 PM EST

Some email users have reported experiencing slowness and disconnections while checking email via IMAP. We are currently working to troubleshoot why this is occurring. We are investigating every possible angle and expect to have a resolution shortly. We sincerely apologize for any inconvenience that this may be causing you or your company.

Wednesday, February 14, 2007 @ 8:06 PM EST

We have implemented a workaround so that mail being forwarded to Blackberry accounts is now routed through an alternate set of servers, rather than our usual forwarding system. The forwarding issues should now be resolved.

Thanks for your patience. We are continuing our investigation of this issue and will be working with RIM to determine why it arose in the first place and what can be done to prevent it in the future.

Tuesday, February 13, 2007 @ 10:51 PM EST

For the past 24 hours we have been experiencing problems with forwarding email to Blackberry devices. RIM is throttling these emails, which is causing delays in email delivery times to Blackberry devices. We are working on trying to resolve this problem, but so far RIM has not been very cooperative. We will continue to work on contacting the right people at RIM and we will do everything we can to restore the ability to forward email to Blackberry devices as soon as we can.

We apologize for any inconvenience this has caused.

Wednesday, January 31, 2007 @ 7:51 PM EST

The issue causing mail delays for some users has been resolved. Email service is back to normal.